Open Days, Happy Days!
At Oakwrights we major on our service commitment to clients building a relationship from initial contact through to, and beyond, the full build process. This allows us, with a generous contribution from our previous clients, to stage a full series of Open Days at client’s homes in addition to our extensive programme of exhibitions.
Our Open Days allow us to invite potential clients to visit completed homes, view the property and talk with the home owner about their experiences. We always get a broad mix of visitors: from those who are assembling their initial thoughts, clients with whom we are engaged regarding architectural design and planning submission, through to clients we have already built a property for in the past.
I think this mix of clients is the secret to the continuing success of our Open Days. We always ensure that there are plenty of Oakwrights staff on hand to speak with clients and answer any questions, but because the events are so informal we find that sometimes we struggle to get a word in edgeways because everyone is busy talking to each other. In fact I often feel a bit like a maitre d’, meeting and greeting and then standing back, observing and ensuring everyone has everything they need to make the most of their experience! Because the atmosphere is so relaxed clients are happy to discuss and share their experiences, something that is particularly valuable for those at the start of their journey.
The other vital ingredient is our hosts. I am always overwhelmed by the number of previous clients who are happy to open their homes to allow others to benefit and also the lengths to which they go to ensure that the day is just perfect for the visitors. There is nothing better than to hear a host talking through their experience, warts and all, with someone who is at an early stage of their self-build process.
During the Open Day the home has a real ‘buzz’ about it. Afterwards, when all the visitors have gone we stay behind, help tidy up and over a cup of coffee talk about the day. In the quiet after the storm I always ask our hosts why they are happy to allow us to use their home for day, inevitably it always comes down to two things. Firstly - in previous years they themselves will have been to various open days at other client’s houses and found the experience invaluable - and they simply want to ensure others have the same opportunity. Secondly, by hosting an Open Day they feel like they are still part of the Oakwrights extended family and have ‘given something back’.
We really enjoy Open Days because it gives us the opportunity to see old friends and welcome new ones. Over the years our clients do become like an extended family, there cannot be many who haven’t answered a knock at their front door to find a member of the Oakwrights Team, just passing and wanting to say hello and see how they and their home were getting on!
If you are considering building your new home with Oakwrights come along to one of our Open Days, I can guarantee it will be a worthwhile and enjoyable experience!