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Customer Relationship & Contracts Manager 

Full Time / Permanent / 40hrs a week

Salary: £30,000 - £33,000

Deadline: Friday 7th June

Benefits: 25 Days Holiday pro rata, Profit Share & Income Protection after initial probation period, Training Budget for All, Summer and Christmas Parties and much, much more!

Join our team at Oakwrights as a Customer Relationship & Contracts Manager and become the cornerstone of our commitment to exceptional client experiences.

As Customer Relationship & Contracts Manager you will assume responsibility for the creation and development of our customer relationship management strategy using a creative approach to secure and manage target audiences whilst delivering outstanding campaigns!

Working with the Commercial Manager & Marketing Manager, ensuring a stream of high-quality leads through online and e-mail marketing, driving acquisitions, increasing conversions, improving retentions and customer loyalty.

In addition to this, as our Customer Relationship & Contracts Manager you will be responsible for:

  • Planning, managing and delivering our customer relationship management strategy.
  • Managing and maintaining our contracts process through to completion, both within HubSpot and DocuSign for OW and OCB.
  • Building collaborative relationships with all marketing teams to gain a great understanding of our customer base through insight, segmentation and data analysis.
  • Management of data and CRM agency, resolving any issues that arise during the implementation of our CRM campaigns.
  • Analysing and reporting on campaign effectiveness in terms of traffic, acquisition, conversion, retention and revenue.
  • Identifying areas for improvement and making recommendations.

In order to be successful in this role you must have:

  • Previous experience in CRM / data marketing / email marketing.
  • First-hand experience of the development and implementation of a successful CRM strategy with back-end system knowledge.
  • Excellent planning and analytical skills with experience in / exposure to project management.
  • Knowledge and understanding of data and production processes.
  • Great communication skills, written and verbal.
  • Foresight to anticipate issues, set priorities and proactively develop strong relationships.
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The Customer Relationship & Contracts Manager is a crucial role in shaping our customers' perceptions of us and fostering long-lasting relationships.

If you are passionate about creating memorable experiences and driving customer loyalty, we invite you to apply and join our team by sending a cover letter along with a CV.

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