Leckford Farm Shop Cafe23 Primary Hero

Customer Experience & Events Manager 

Full Time / Permanent / 40hrs a week

Salary: £30,000 - £33,000

Deadline: Friday 7th June

Benefits: 25 Days Holiday pro rata, Profit Share & Income Protection after initial probation period, Training Budget for All, Summer and Christmas Parties and much, much more!

Step into the spotlight and shape unforgettable moments as Customer Experience & Events Manager at Oakwrights, where your passion for creating extraordinary experiences meets limitless creativity.

We are a thriving and growing company of over 140 employees centred in the beautiful County of Herefordshire.

Whether our customers want to build a beautifully styled family home, extend their grade II listed property or add a little extra space for guests or a child returning from university, the possibilities are endless, but their personal dreams and aspirations are unique, and up to us to provide them!

We are now recruiting for an Customer Experience & Events Manager to facilitate the organisation, administration and set up of shows, events and open days!

You will oversee the planning, execution and evaluation of all customer-facing events, ensuring they align with our brand and contribute to a positive customer journey!

As our Customer Experience & Events Manager you will have direct responsibility for:

  • Planning and managing customer-focused events such as workshops, webinars, events and open days.
  • Collaborating with marketing, sales and product teams to align event objectives with overall business goals.
  • Coordinating the event logistics including venue selection, catering, invitations, registration and on-site management.
  • Establishing and maintaining relationships with vendors, sponsors and partners.
  • Leading post-event evaluation and analysis to measure impact and gather feedback for continuous improvement.
  • Overseeing customer feedback mechanisms and implementing improvements based on insights gained.
  • Working with the PR / Marketing team to ensure press coverage and relevant editorial opportunities are fulfilled.

In order to be successful in this role you must have:

  • Bachelor's degree in Marketing, Communications, Business Administration, or related field.
  • 3+ years in event planning, customer experience management, or related roles.
  • Strong project management skills with the ability to manage multiple tasks concurrently.
  • Excellent communication and negotiation skills.
  • Creative thinker with a passion for delivering exceptional customer experiences.
  • Proficient in event management software and customer relationship management (CRM) tools. HubSpot would be a benefit
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Attention to detail and commitment to quality.
  • Flexibility to travel and work outside normal business hours as required.

5421 7501 Oakwrights Katie Pryde Gallery


The Customer Experience & Events Manager is a crucial role in shaping our customers' perceptions of us and fostering long-lasting relationships.

If you are passionate about creating memorable experiences and driving customer loyalty, we invite you to apply and join our team by sending a cover letter along with a CV along to

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